In 2006, I was working in a carpet business and was in Louisville to install carpet for Cover-All. I became involved with the initial hiring of other carpet installers, and was in charge of a few dozen different crews that had to go out and check out jobs, respond to customer complaints, and so on.
This day, was just like the rest, hectic and miserable. I had requested the help of a carpet installer to help me with one unhappy lady, to make good on her job. There were no available installers and I was in a fix.
So along comes Oscar. He walks into our office, a clean cut guy, and he lets me know some of his past accounts to get a good idea of his experience. I get excited realizing, this is the guy that could help me make my appointment.
But, there was a snag. We could not hire until they passed a background check and to make him a badge — that takes almost two weeks. So I reminded the managers that I was a separate contractor there and had the authority to take responsibility and bring him to the carpet installer to the job with me, since no one else was available.
The first time I went to this ladies house, she kept bragging that she should have gone to Sears, because they did their job right…on an on, bragging about how great some installer from Sears was.
So, this is the second time I go there, and Oscar followed me with his van with tools, and as we got out to walk across the street, he said, “You know, this looks really familiar.” I thought to myself, we all did thousands of jobs, we get around.. and kept walking.
We knocked on the lady’s house, she opened the door, then all of a sudden she blurts out, “That’s the carpet installer!” I’m thinking, yeah, that is a carpet installer, that’s why I brought him.
But she was thinking, no, “That’s him. That’s him. That’s the same carpet man they sent from Sears!”
That was Oscar!
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